General and Technical Questions
Most of ZEM products are made from high quality brass with handmade finishing.
faq
In this section, we have tried to answer your most common and frequently asked questions, dear customers.
Lighting switches & sockets, halogen frames, Ceiling lights, wall lights, chandeliers and table lamps
ZEM products are made of high quality brass, they have handmade coating, and it has a wide range of models and colors for different Interior style and design.
No, ZEM presents the latest trend products in classic, neoclassic and modern designs.
Yes sure, you can shop online from all over the world.
Questions Related to Switches and Sockets
One of ZEM’s priorities is respecting the customer’s taste. Accordingly, a diverse range of switch and socket frames in various designs and colors suitable for different interior décor styles has been provided.
Meeting customer needs is one of our goals. Accordingly, there is a diverse range of electrical mechanisms available, from single-pole, double-pole, intermediate, and doorbell push-button switches to various sockets for telephone, network, HDMI, audio, and special mechanisms such as USB chargers, electric curtains, indicator lights, thermostats, and more.
ZEM products include both traditional and smart switches and sockets. Traditional switches and sockets can also be used in smart home automation projects by installing a module and using push-button switches.
If you plan to use single-frame, you can use standard mounting boxes available on the market. However, if you intend to use multi-gang frames, you need to use interconnected mounting boxes.
Yes, ZEM switch and socket frames can be ordered in 1-gang, 2-gang, 3-gang, 4-gang, and 5-gang configurations.
One of the advantages of using ZEM products is the ability to match switches and sockets with other lighting equipment, such as downlight frames, ceiling and wall lights, chandeliers, table lamps, and more.
Questions Related to Downlight Frames
One of the most important factors when purchasing downlight frames is the size of the ceiling cutout. ZEM downlight frames are designed and made in various sizes suitable for round cutouts of 6, 8, 10, and 12 centimeters, as well as multi-frame downlight covers such as two, three, and four frames.
ZEM downlight frames are designed in some models to be both fixed and rotatable. You can explore the variety of downlight frames in the downlight frame category.
No, there is a wide variety of surface-mounted downlight frames available as well, which you can find in the surface-mounted category.
ZEM frames are usually used with GU10 starter base lamps or MR16 lamps, also known as pin base GU5.3.
Most ZEM downlight frames can be matched in design and color with ZEM switches and sockets.
There are models of ZEM downlight frames that come with a base and offer rotation and adjustable light direction, such as the Siena model.
Questions Related to Ceiling Lights and Chandeliers
ZEM products, including ZEM ceiling lights, are made from brass alloy and are suitable for indoor use.
ZEM ceiling lights and chandeliers are made of high-quality brass alloy.
Yes, one of ZEM’s advantages is the ability to customize products based on customer needs. You can order your desired chandelier by contacting the sales experts.
Questions Related to Wall Lights
Please note that all ZEM products are made from brass alloy. The golden color of the products comes from this brass alloy, not from plating. Therefore, there is no discoloration in ZEM products.
One of ZEM’s attractive products is the picture lights, designed in various styles and colors to suit different tastes—such as the Siena small picture light.
ZEM products are made of high quality brass, they have handmade coating, and it has a wide range of models and colors for different Interior style and design.
Yes, for special lighting needs, there are models of projector wall lights with projector lamps available, such as the Vienna projector light.
ZEM wall lights are designed for bedside use in various styles, including with shades, without shades, and from single-arm to multi-arm models.
Yes, in the Paris up or down and Paris up & down models, you can have either uplight or downlight illumination, or both.
Questions Related to Audio Systems
ZEM wall-mounted audio receivers with Bluetooth capability are excellent for home use and ideal for hotel rooms, hospitals, schools, and other public spaces. They are also theft-resistant due to their wall installation.
A maximum of two 4-ohm speakers, or four 8-ohm speakers, or eight 16-ohm speakers can be connected to this audio receiver. These speakers are installed inside ZEM downlight frames.
Yes, these audio receivers, like other ZEM switch and socket mechanisms, fit inside the switch and socket frames.
The ZEM wall-mounted audio receiver with Bluetooth connectivity allows control via mobile phone.
Questions Related to Smart Systems
ZEM uses the KNX protocol, one of the most reliable protocols, for building automation. Therefore, implementing a KNX smart system requires wiring.
Options available in the ZEM smart system include:
-
Control of lighting and illumination systems
-
Control of heating, cooling, and air conditioning
-
Audio and video control systems
-
Management and control of security systems, including CCTV cameras, fire alarm systems, and access control systems
-
Control of smart home appliances, enabling intelligent management of household electronic devices
-
Smart irrigation control
-
Control of smart installations
-
Advanced monitoring and energy consumption control systems to help reduce your home’s energy usage and costs
-
Special custom options, which can be discussed with ZEM experts for your smart project implementation.
Questions Related to Hotel Systems
ZEM hotel systems include bedside switches and sockets, hotel and bedside lamps, and hotel card key systems.
There is a wide variety of bedside panels in ZEM products equipped with reading lights, Type-C and USB chargers, power sockets, and lighting switches.
ZEM offers wall lights and bedside lamps, table lamps, picture lights, chandeliers, and pendant lights—where you can explore the variety available.
One of ZEM’s special products is the hotel card key switch, which is used for access control.
Questions Related to Installation and Maintenance
Yes, upon customer request, ZEM’s technical team can provide installation of ZEM switches and sockets in the desired country.
It is recommended to clean ZEM products using a soft, dry cloth. Avoid using abrasive materials, harsh chemicals, or water to prevent damage to the brass alloy surface.
Yes, all products come with a warranty.
Questions Related to Purchase and Delivery
Yes, you can place your order through the website.
The delivery time for custom-made products is between one month and 45 working days.
Guide
How to choose the downlight frame size for different round cutouts
ZEM ceiling downlights are designed and manufactured in two types: recessed and surface-mounted. You should consider certain guidelines when selecting downlight frames suitable for different round cutout sizes.
READ MORE
Choosing the electrical backbox for installing switches and sockets
When installing recessed switches and sockets, a type of holder should be considered for concrete and plaster walls to securely mount the switches and sockets.
READ MORE
